At YOUNIQ RUGS we understand that choosing the perfect rug can be a personal decision. If you're not completely satisfied with your initial selection, we offer a hassle-free exchange policy to ensure you find the perfect piece for your home.​

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Eligibility for Exchanges:

• You are eligible to exchange your rug for a different item within 2 days of delivery.

• The rug you wish to return must be unused, undamaged, and in its original packaging.

• To initiate an exchange, please contact us at youniqrugs@gmail.com or by phone at +91-8955366736 within the exchange window. We will provide you with a return authorization number (RAN) and instructions on how to return your rug.​

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Items Not Eligible for Exchanges:

• Rugs that have been used or washed

• Rugs that are damaged (unless damaged upon arrival)

• Rugs that are not returned in their original packaging

• Rugs returned without a return authorization number (RAN)

• Rugs returned after the 2-day exchange window

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Exchange Process:

• Upon confirming your exchange request, we will arrange for a delivery partner to collect the original rug from your location at no additional cost to you.

• Once we receive your returned rug and verify that it meets the eligibility criteria, we will issue a full credit to your original payment method. This credit can be used towards the purchase of a new rug on our website.

• You can browse our selection and choose a replacement rug of similar or higher value. We can also provide recommendations based on your initial selection and preferences.

• Balance Payment: If your new selection is more expensive, you will need to make a balance payment before we dispatch it.

• Exchange Value: If your new selection is less expensive, we will issue you a coupon code for the remaining balance.

 

Exceptions:

• We reserve the right to make exceptions to this policy on a case-by-case basis.

 

Contact Us:

If you have any questions about our exchange policy or need help finding the perfect rug, please contact us.